These general terms and conditions of sale define the rights and obligations of the parties in the context of the remote booking of services offered by the establishment or agency (accommodation, excursions, tourist transport or other tourist services).
They govern all the steps necessary for booking and monitoring the booking between the contracting parties.
The customer acknowledges having read and accepted these general terms and conditions of sale as well as the terms and conditions of sale of the reserved rate, accessible on the booking platform.
These conditions apply to all bookings made online, by telephone, by email or via a booking platform.
The customer chooses the services presented on the booking platform or offered by the establishment.
He acknowledges having read:
The client is solely responsible for choosing the services and ensuring they meet their needs. The establishment cannot be held liable in this regard.
The reservation is considered firm and final after validation by the client and receipt of the reservation confirmation.
Reservations can be made:
The customer must provide accurate and complete information.
The booking process includes, in particular:
A booking confirmation is sent to the customer by email.
It summarizes, in particular:
Cancellation and modification conditions depend on the rate booked.
Unless otherwise stated:
In the event of a no-show by the customer , the establishment may charge the amount stipulated in the conditions of the reserved rate.
All reservations are personal and cannot be transferred to a third party without the establishment's agreement.
In accordance with Moroccan regulations, customers may be required to present a valid identity document upon arrival and to complete a police registration form , in accordance with the obligations imposed on tourist establishments.
Any behavior contrary to public order, morality or internal regulations may result in the exclusion of the customer without refund.
The client agrees to abide by the establishment's rules during their stay.
The establishment cannot be held responsible for the non-performance or improper performance of the contract in the event of:
Any fraudulent booking or payment may result in the immediate cancellation of the booking.
Any complaint relating to the performance of services must be addressed in writing to the establishment within a maximum period of 15 days after the end of the service .
After this period, no claims will be accepted.
Prices are shown in Moroccan dirhams (MAD) or in the currency indicated on the platform.
They generally include applicable taxes, unless otherwise stated.
Some taxes may be payable directly on site, including:
Any changes to legal or regulatory taxes may be passed on to prices.
Payment can be made:
A deposit may be required to confirm the reservation.
If the reservation is guaranteed by credit card, the establishment may charge a fee in the event of:
Online payments can be secured by recognized payment providers.
The personal information collected is used solely for booking management and customer relations.
In accordance with theLaw No. 09-08 relating to the protection of personal data, the customer has a right:
Confirmation of the reservation and acceptance of the general terms and conditions of sale constitute an electronic signature having the same legal value as a handwritten signature.
The computer records of the booking platform serve as proof of the transactions carried out.
Force majeure refers to any unforeseeable, irresistible and external event preventing the performance of the contract.
In this case, neither party can be held responsible for the total or partial non-performance of the contract.
These general terms and conditions of sale are governed by Moroccan law .
Any dispute relating to their interpretation or execution shall be submitted to the competent courts of the Kingdom of Moroccounless otherwise agreed beforehand between the parties.
Booking implies full and complete acceptance of these general terms and conditions of sale.
The establishment reserves the right to modify these conditions at any time. The applicable version is the one in effect at the time of booking.
